complaint·August 18, 2021

Allegation: Resident suffered multiple falls while in care. It is alleged Resident suffered multiple falls while in care. On 07/28/2021 LPA Calderon interviewed Witness 1 who confirmed resident 1 advised of many falls and injuries. Resident 1 also advised that money and personal items had been stolen. On 08/03/2021 LPA Calderon interviewed witness 2 who confirmed resident 1 is mother to witness 2. W2 states that R1 had lived in her home for many years until she broke her hip from a fall 2 times. R1 was moved to a facility in Long Beach CA and clamed abuse, stolen money and personal items. W2 states family moved R1 into current facility and on day 2 started to claim the exact same issues but was proven to be false. W1 does not believe that the facility ever abused R1 while in their care. On 08/03/2021 LPA Calderon interviewed S1-S4 all confirm that R1 had fallen but was not due to abuse by staff and no one had ever stolen money or personal items from R1. On 08/03/2021 LPA Calderon interviewed R1-R4 all showed signs of dementia, R1 was not able to tell LPA Calderon who stole her money and could not say why she had fallen many times. R2-R4 all claim to be happy living in the facility and staff takes care of their needs. On 08/04/2021 LPA Calderon received and reviewed Torrance Memorial Hospital notes, needs and services plan, physician report, all suggest first stages of dementia and confirm R1 had fallen with no injuries. LPA Calderon interviewed W2 and S1-S4 and according to all gathered information the resident does not wait for staff to come and assist when resident needs to transfer from her bed to her wheelchair and moves on her own causing falls. Record review reveals that staff is responding within 5 to 10 minutes after the resident pushes the call button. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. A exit interview was conducted with Administrator Miki Lamm, and a hard copy was provided for records