complaint·October 30, 2022

Based on the LPA's investigation, the investigation revealed the following. Allegation 1 – Residents are being neglected while in care. Interviews with Executive Director, Director of Care Services, S#3 – S#10, communicated that all the residents are not neglected. Some residents have a 1:1 pal, which get personal care 24 a day 7 days a week. The 1:1 pal assist with showers, hygiene, feeding, dressing, cleaning up room, reposition, and anything the resident needs help with. The other residents that do not have 1:1 pal, the facility has enough pals to assist all the resident in care. They also help with showers, hygiene, dressing, feeding, dressing, cleaning up room, repositioning, and anything else the need help with. Interviews with R#1, R#2, R#5. R#8, & R#9 were not available and/or willing to speak to LPA. R#3, R#4, R#6, & R#7; communicated that the staff meet every need they have. The staff is always helpful and nice. They go above and beyond to get residents needs met. LPA observed the residents while interviewing them, they all looked well. They were dressed, hair combed, hygiene needs were met, and they looked cared for. LPA reviewed hospice records for R#1 & R#2, they have been coming to facility and taking care of both residents. Hospice and pals have been assisting with the care of R#1 & R#2, R#1 refuses to get help from Hospice, so, they randomly come to help her. R#3 has been taking care of also, but worries about R#2, R#3 husband, and forgets to get R#3 own needs, but the staff makes sure R#3 get her needs met also. The family members for R#1 – R#3, have not communicated that their family members have been neglected to LPA Soto. The interviews and records reviewed did not concur with the above allegation. Allegation 2 - Residents’ needs are not being met while in care. Residents are being neglected while in care. Interviews with Executive Director, Director of Care Services, S#3 – S#10, communicated that all the residents are being taken care of. Some residents have a 1:1 pal, which get personal care 24 a day 7 days a week. The 1:1 pal assist with showers, hygiene, feeding, dressing, cleaning up room, reposition, and anything the resident needs help with. The other residents that do not have 1:1 pal, the facility has enough pals to assist all the resident in care. They also help with showers, hygiene, dressing, feeding, dressing, cleaning up room, repositioning, and anything else the need help with. Interviews with R#1, R#2, R#5. R#8, & R#9 were not available and/or willing to speak to LPA. R#3, R#4, R#6, & R#7; communicated that the staff meet every need they have. The staff is always helpful and nice. They go above and beyond to get residents needs met. LPA observed the residents while interviewing them, they all looked well. They were dressed, hair combed, hygiene needs were met, and they looked cared for. LPA reviewed hospice records for R#1 & R#2, they have been coming to facility and taking care of both residents. Hospice and pals have been assisting with the care of R#2 and tries to help with R#1 care. R#3 has been taking care of also, but worries about R#2, R#3 husband, and forgets to get R#3 own needs, but the staff makes sure R#3 get her needs met also. The interviews and records reviewed did not concur with the above allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated An exit interview was conducted with Miki Lamm, Executive Director and a hard copy of report was provided.