complaint·October 30, 2022

Based on the LPA's investigation, the investigation revealed the following. Allegation 1 - Staff do not respond to residents call button timely. Interviews with S#1 - Executive Director, S#2 - Director of Care Services, communicated that R#1 family member just wants to complain. R#1 is always assistance when R#1 needs it. The staff member that was taking care of R#1, was assisting another resident and could not go right away to help R#1, but another Pal went to help R#1. Staff member was on staff member 30min break. S#2 - Director of Care Services, communicated that R#1, that all the pals respond timely to every emergency call for all the residents. S#3 – S#11, communicated that they respond asap. They may be assisting another resident, so, if they can’t get to them, they will call another Pal to help the resident. Every time they go and assist, they restore the pendant. The receptionist will get the call and they radio the pal to go assist the resident. R#1 – R#11, communicated that either they haven’t used the button and/or have, and that staff responded in a timely manner. They came to assist them and gave them the help they needed. The interviews did not concur with the allegation above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated An exit interview was conducted with Miki Lamm, Executive Director and a hard copy of report was provided.