complaint·December 22, 2022

INVESTIGATION REVEALED THE FOLLOWING: Allegation: Facility staff denied resident to have visitor present during ADL's being performed. The details of the complaint stated resident #1 (R1) is deprived of visitor presence during everyday activities. The complainant claims staff do not permit a visitor present during (R1’s) care for diaper changes, bathing, or transfer to a wheelchair as the visitor interferes with the care process with the resident’s needs. According to the complainant, (R1) requested a visitor be present when staff perform activities of daily living (ADLs). In order to interview (R1), who wasn't at the facility, the Department conducted a telephone interview. (R1) stated the facility provides adequate care and supervision. (R1) does not feel any of her rights have been violated while in care. (R1) had no preference if a visitor is present or not during (ADLs) process. (R1) verified the facility allows visitors in the room. Interviews with staff #1-#5 (S1-S5) primary caregivers and med-tech for (R1) verified that (R1) is allowed visitors in her private room. (S1-S5) claimed that (R1’s) visitor is present and is hands-on with (R1’s) (ADLs). (S1 and S6) argued that when a visitor is hand-on, the visitor could potentially interfere with the caregiver's ability to provide proper care to the resident. (S6) reported that several concerns had arisen regarding (R1) visitor's improper and/or inappropriate conduct toward the staff and management, as well as the acuity and care needs of (R1) have been documented in writing dated 10/28/22. Interviews with residents #1 - #5 (R1-R5) prefers (ADLs) are conducted in private with only staff involved and that their privacy is essential. (R1-R5) prefers professional care provided by trained staff at this facility and feels their needs are met. The Residence and Services Agreement outlines guest visits and communications. Guest are welcome to visit and participate in appropriate activities provided they respect the rights of other residents and staff and abide by the visitor guest policies. Visitors must abide by rules and are not disruptive to other residents or staff. Based on the information gathered, the Department finds the facility is not in violation of Title 22 Regulations and no evidence supports the allegation mentioned above. Evaluation Report continues LIC 9099-C Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated. No deficiencies were cited during this visit. An exit interview was conducted with Miki Lamm, and a copy of the report was provided.