complaint·May 12, 2025

The investigation revealed the following: On 5/12/25, LPA Felisa Shirley reviewed copies of R-1’s Admission Agreement, signed 5/30/14. LPA Felisa reviewed R-1’s Resident Assessment and Service Plan dated, 12/12/24. During file review, LPA Shirley observed the Supplemental Support Services which provided prices for 2024 for Circle of Friends Enhanced Personal Care II. LPA Shirley reviewed R-1’s Statement of Account and determined that R-1 owes a balance of unpaid rent for January 2025 as R1 did not provide a 30 day notice to move. LPA Shirley interviewed staff-1 thru staff-10 (S-1 thru S-10). LPA asked, does staff charge residents for services not rendered. Of those interviewed, 6 out of 10 staff answered yes, and 4 staff did not know. LPA interviewed Resident-2 thru Resident-10 (R-2 thru R-10). LPA asked, have you ever been charged for services not provided for you. Of those interviewed, 6 out of 9 answered no, 1 answered yes and 1 resident did not answer. Based on records review, interviews and observations, LPA did not find sufficient evidence to support the above allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated. Regarding the allegation, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated. Con'd on 9099-C No deficiencies were cited for this allegation. An exit interview was conducted and a copy of this report was provided to the Executive Director, Ralph Balbin.