complaint·February 2, 2024

The investigation revealed the following: Staff do not provide a safe environment for residents. It was alleged that residents leave their walkers in the aisles and between tables in the dining room, thus creating safety hazards for other residents and servers. Interviewed nine (9) residents (R2 - R10) denied the allegation and stated that not seeing any residents leave their walkers in the aisles and between tables in the dining room. There are always staff in the dining room to monitor and ensure that residents walkers not blocking residents or servers way and they can navigate in the aisles and between tables. They stated that they didn't hear any complaints from the residents or staff about this matter. One (1) resident (R1) stated that they do not use the walker, just cane and in the dining room they put cane near the entrance wall. R1 stated they worry about others. R1 stated that staff made some arrangements in the dining room. They rearranged the tables in the dining room and now there are more empty spaces for residents to park their walkers. R1 will bring on Administrator's attention again if there will be any issues about this matter. Interviewed staff stated that there are always enough staff in the dining room to monitor residents. They stated they will ask residents and will move / rearrange walkers ensuring the walkways remain clear. During today's visit, LPA toured the dining room while residents were having lunch and observed the following: Residents walkers were observed parked outside of the dining room, next to the wall (near the dining area). Walkers were observed parked inside the dining area near the entrance wall and near the window wall, away from traffic. Multiple residents were observed having lunch while sitting in their wheelchairs, but this did not present a concern of blocking the walkways as there was ample space for the staff and residents to walk around. There was plenty of space for residents with walkers to navigate through. During today's visit, LPA did not observe walkers or wheelchairs obstructing the walkways inside the dining room and creating safety hazards for the staff and residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted, and a copy of this report was provided to the Executive Director.