Incident investigation·January 12, 2026

Licensing Program Analyst (LPA) Gabriela Castro conducted an unannounced Case Management visit as a follow-up to a reported gas leak at the facility. The LPA met with Tanya Madrid, Director of Resident Services, and discussed the purpose of the visit. During the visit, the following documents and information were obtained and reviewed staff/resident roster, a map of the campus identifying the affected areas, plumbing work orders, a DigAlert invoice from the contractor to verify that planned drillings are being conducted safely, photos of drilling areas and the facility’s Emergency/Disaster Plan. During a case management visit, Steve Megyes, Director of Environmental Services and Tanya Madrid , Director of Resident Services provided the Licensing Program Analyst (LPA) with a tour of the affected areas related to the gas leak, including the Garden Apartments and East Way units. During the visit, the LPA observed that drilling activities had commenced, and the facility reported having a timeline for repairs to be completed by Friday, January 16, 2026. The LPA conducted interviews with two residents residing in the affected areas. Both residents appeared in good spirits and reported being minimally impacted by the gas leak. Residents stated that their units are equipped with heat pumps that allow for continued heating, and the units also have electric stoves, which remain functional. Residents reported being aware of the accommodation available to them, including temporary relocation options. One resident chose to temporarily relocate to another unit, though that resident also had access to a built-in pump for heating. The facility reported that it continues to monitor the repair process, conducts regular check-ins with affected residents, and address any additional concerns as they arise. The facility further stated that it will remain in contact with Community Care Licensing and provide ongoing updates regarding the status of repairs. There are no deficiencies observed during today’s visit. An exit interview was conducted and a copy of this report was provided.