Office review·November 20, 2025

On November 20, 2025, an office meeting was held to discuss Complaint 11-AS-20250310121815. The attendees included Licensing Program Manager (LPM) Janae Hammond, Licensing Program Analyst (LPA) Ernand Dabuet, and Administrator Antonia Dionisio. During the meeting, the (LPM) reviewed the details of the complaint. On March 10, 2025, the Department substantiated an allegation of neglect and lack of care and supervision. Specifically, facility staff retained a resident with a prohibited health condition who required a higher level of care due to pressure injuries. When the findings were delivered on October 10, 2025, the Department indicated that an enhanced civil penalty determination was pending under Health and Safety Code Section 1569.49(f) for Serious Bodily Injury. The Department is currently reviewing the complaint for an enhanced civil penalty for serious bodily injury as per H&S 1569.49(f). The total civil penalty has been set at $10,000 for serious bodily injury. During the meeting Technical Support Program (TSP) was offered to the administrator. At this time the Department will follow up in a later date to see if the facility wants to participate in the program. An exit interview was conducted with Antonia Dionisio, and a copy of this report was provided.