complaint·April 15, 2021

The investigation revealed the following: Regarding allegation; Facility is in disrepair. It is alleged roof and ceiling leaks in resident's room. During interviews 2 out of 11 residents interview stated to have experiences leaks coming from their ceiling. 1 out of 11 has not have leaks but can see residue of water leak in celing and 8 out 11 residents have not experience any leaks in their rooms. Interviews with staff revealed; 3 out of 7 staff interview stated to have observed leaks in residents rooms and 4 out of 7 staff have not observed any leaks in the residents rooms. Interview with contracting company for roof repairs verify that there had been a leak in room #441 on 12/30/20 after company had repair roof areas on 8/10/20. Contractor stated facility is under warranty for repairs and its likely leaks could arise in different areas. LPA review invoice on 11/17/20 for repairs done on 8/10/2020 for room #441. Based on LPA's observations, interviews, and file review conducted the preponderance of evidence standard has been met, therefore the above allegation(s) are found SUBSTANTIATED. The investigation revealed the following: Regarding allegation; Facility is not clean. It is alleged staff do not readily remove the residents discarded trash. During interviews, 7 out of 11 residents interview stated to take the trash outside their door before 7:00pm and place it there for night shift housekeeper to pick up 1 out 11 residents stated to not like leaving the trash outside and walks it to the nearest bin, and 3 out of 11 residents were assisted with their trash. Interviews with staff revealed; 6 out of 7 staff interviewed state that facility's protocol prior COVID 19 has been for residents to place their trash outside their door every evening by 7:00pm for it to be picked up once the night housekeeper begins shift around 10:00pm. 1 out of 7 staff stated to not know about trash pick up. LPA review staff schedule and night shift staff begins shift at 10:30pm until 6:00am. Based on LPA's observations, interviews, and file review conducted the preponderance of evidence standard has been met, therefore the above allegation(s) are found SUBSTANTIATED. California Code of Regulations Title 22, Division 6 and Chapter 8 are being cited in the attached LIC 9099D. Exit interview was conducted with Administrator Preciosa Magpay. A copy of the report, LIC 9099D, and Appeal Rights was provided via email to the Administrator for signature. The investigation revealed the following: Regarding allegation; Facility has roaches. It is alleged that the roach problem is still active and roaches are feasting in residents trash containers in their rooms. During interviews with residents 9 out of 11 residents stated to have not observed roaches in their rooms or trash cans and 2 out of 11 residents interview stated to have observed one random roach in their room. Interviews with staff revealed; 5 out of 7 staff interview stated to have not observed roaches in residents' rooms or facility and 2 out of 7 staff interviewed have observed a few roaches in one resident's room. During facility's tours LPA did not observed any roaches in the residents' kitchen, trash cans, facility's kitchen, or common areas. LPA reviewed pest control invoices and facility has pest control company service the facility once a month. Based on LPA's interviews, conducted the preponderance of evidence standard has been met, therefore the above allegation(s) are found UNSUBSTANTIATED. Exit interview was conducted with Administrator Preciosa Magpay and a copy of the report was email for signature.