complaint·May 8, 2021

The investigation revealed the following: Regarding allegation – Facility is in disrepair. It is alleged that there is water leaking from the roof in room #441 on 5/18/2020. It is also alleged that the elevator needs to be replaced as it makes horrible sounds and it broke a couple of times last year. The Administrator admitted that Room #441 had the roof repaired due to leaks which occurred in August 2020. The company came out again in December 2020 to repair the same leak which was still under warranty. The maintenance director also said that room #441 had water leaks in 2020 due to the heavy rain. LPA obtained invoices from the Murray Construction Company verifying the roof repairs. During a virtual visit on 3/18/21, LPAs Chan and Flores observed 4 of the rooms on the 4 th floor which appeared to have water stains on the roof. Regarding the elevator, 5 Staff interviewed confirmed that the elevator had been inoperable for a few weeks. In addition, 6 out of 10 residents indicated that the elevator closer to the backdoor was down for weeks, causing an inconvenience for residents. The Administrator stated that the repair has been completed and is waiting for the inspector to ensure that the elevator is safe to use. Regarding allegation – Facility is unsanitary . It is alleged that trash is not picked up in a timely manner and stays in front of the resident’s room for a long time. Based on the interviews with residents, 7 out of 10 residents indicated that the trash is placed outside of their rooms usually by 7pm. Residents were instructed to tie up their trash bag and put it outside the door for the night staff to pick up. Some stated that they are not sure what time the trash is picked up, while some stated that the trash are picked up after 11pm. Staff interviewed stated that the night shift staff would be the one to collect all the trash bags to throw away at the start of the shift around 10pm. Based on LPA observation, interviews and documents reviewed, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6 and Chapter 8), are being cited on the attached LIC 9099D. An exit interview was conducted with the Administrator and a copy of this report was emailed for a signature. The Appeal Rights were also provided. The investigation revealed the following: Regarding allegation – Facility is infested with roaches. According to the Ecolab Pest Control service report from February through May 2020, there were no infestation of roaches found. The facility receives monthly services from this pest control company to target pests such as rats and cockroaches. More recently, LPA Chan interviewed the Administrator and 6 Staff in which 2 of them admitted they have seen a few roaches at times but not an infestation of them. The maintenance staff indicated the pest control comes out once a month and will request additional services if needed. LPA also interviewed 10 residents, which 3 of them stated they have seen one or two cockroaches on different occasions. The other 7 residents have not encountered any roaches in their rooms. Regarding allegation – Facility failed to provide resident adequate food service . It is alleged that the food is always served cold just like it was taken out of the refrigerator. The Administrator stated that due to the Coronavirus pandemic, meals have been delivered to the residents’ rooms for most of 2020. During the visit on 3/18/21, the Administrator stated that the dining room is re-opened, and residents can eat there if they choose. Residents, who want to eat in their rooms, will have their food delivered by the kitchen servers and are given in disposable boxes or saran wrapped . 2 of the 10 residents LPA Chan interviewed had mentioned that their food have been brought to them cold and one stated that the vegetable on the plate was still very cold. One resident cooks own food, while the rest indicated that they are okay with the temperature of the food. They would heat up the food in the microwave or ask for assistance if they want it hotter. Regarding allegation – Facility staff failed to return resident’s personal belongings. It is alleged that if a resident is not present in the room, the staff would steal the resident’s personal belongings. Based on interviews with the Administrator and Staff, there have not been any confirmed cases of stolen personal belongings. Staff indicated that sometimes residents would report that their belongings are missing or stolen. However, after searching their rooms, it was discovered that the item(s) were misplaced somewhere else in the room. All the residents interviewed stated that the staff do not take their personal belongings. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. A telephonic exit interview was conducted with the Administrator. A hard copy was provided via email for a signature along with the Appeal Rights.