complaint·November 4, 2022

Regarding Allegations: Facility is not storing an adequate amount of food. It is alleged that food runs out. Administrator and 6/6 staff denied the allegations. Dining manager stated that the facility always has food, they may run out of a particular “popular” item on any given day, but they will be provide alternative to residents. 9/12 residents denied the allegations. 3 residents stated that a particular item may run out but residents are offered an alternative. LPA was provided with menu and all items on the lunch menu were available at the time of visit. Regarding the Allegation: Facility is not providing activities. It is alleged that facility did not provide activities to residents. Administrator and 6/6 staff denied the allegations and 12/12 residents could not collaborate the allegations. LPA observed residents preparing to leave for outside activity as LPA arrived. LPA observed residents participate in bowling and religious group studies and LPA was provided with calendar of monthly activities. Regarding the Allegation: Facility did not provide resident with a copy of the contract . It is alleged that resident did not get copy of contract when resident moved in. Administrator and 6/6 staff denied the allegations. Administrator stated that physical and electronic copy is provided to all residents before they move in and 12/12 residents could not collaborate the allegations. Based on LPA's interviews conducted, record review and observations the preponderance of evidence standard has been met, therefore the above allegation(s) are found UNSUBSTANTIATED. Exit interview was conducted with Administrator Preciosa Magpayo and a copy of the report was provided.