complaint·September 8, 2022

Regarding allegation: Resident is unkempt. In interviews conducted with R1, R1 stated that assistance with Activities of Daily Living (ADL's) were not needed during R1's stay at the facility. R1 stated could do these things on R1's own. Per R1's physician's report, R1 required some assistance with ADL's. During interviews conducted with S1-S4, (2) of (4) staff stated that R1 required minimal assistance with ADL's but was always assisted when it was needed or requested. During the interview conducted with R1-R10, (1) OF (10) residents stated they are unkempt. R5 stated that R5 did not receive a bath at all last week. R5 requires 3 baths per week, however admitted to refusing a bath on one day due to not feeling well. LPA observed all residents interviewed to have clean and full clothing, were well groomed, and had combed hair. Regarding allegation: Resident is ridiculed by staff. During the interview conducted with R1, it was stated that staff at the facility treated R1 well during R1's stay. R1 did not recall an incident where staff ridiculed R1 or any other resident at the facility. During interviews conducted with R1-R10, it was discovered that (10) of (10) residents did not have any knowledge of an incident where a staff ridiculed any resident, including themselves, at the facility. During interviews conducted S1-S4, it was discovered that (4) of (4) staff do not have any knowledge of any staff ridiculing any resident in care. S1-S4 stated that if they had knowledge of an incident of that nature, they would report it right away. Regarding allegation: Resident was hit by unknown person. During the interview conducted with R1, it was stated that R1 does not recall being hit by anybody at the facility, during R1's stay. (10) of (10) residents interviewed stated they have no knowledge of any incidents where residents or themselves were hit by other residents or staff at the facility. (4) of (4) Staff interviewed stated they have no knowledge of an incident where a resident was hit by another resident or staff. S1-S4 stated if they had knowledge of an incident of that nature, they would report it right away. Based on LPA's interviews, observations, and record review, the investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with administrator Michele Goodney and a copy of the report was provided.