complaint·December 14, 2022

deep cleaned the room and R1's clothes were washed/heat treated. Interviews with R2-R7 who all stated that staff do a great job administering their medication and they have never missed a dose. Stated that staff have never made a mistake administering medication Stated that staff are very friendly and attentive. Interview with R1 who stated that scabies was obtained 18 years ago in Seattle, Washington. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. In regards to the allegation Facility staff do not answer resident's call button at night, based on interviews conducted and information gathered LPA along with Assistant Administrator toured the following Rooms at 11:15 AM:102, 118,125, 201, 203 and 246. and tested the call button in the restroom and the phone in all residents rooms that were toured. Both the call button and phone were operable and in good working condition. Caregiver responded immediately when LPA tested their phone or call button. Interviews conducted with R2-R7 who all stated that staff does a good job assisting residents with all their needs and when they pushed the call button or used the phone that staff assisted promptly and are always friendly and willing to provide assistance. Staff interviewed stated that they do answer all calls promptly and will have to determine the urgency of the call and will respond in a timely manner. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.