complaint·June 29, 2023

In regards to the allegation: Staff are not meeting the needs of the resident. Interviews with 10 of 10 Residents indicate their needs are being met which includes bathing assistance, incontinence assistance and food service. Interviews with Administrators and care giving Staff also indicate Resident needs are met. In regards to the allegation: Staff is not sufficiently managing incontinence care for resident. Interviews with 10 of 10 Residents indicate there is sufficient Staff and sufficiently managing there incontinence needs. Interview with care giving Staff indicate there is sufficient Staff to meet Resident's incontinence needs. Staff and Bathing schedule indicate there is sufficient Staff to meet Resident needs. In regards to the allegation: Food service is inadequate. Interviews with 10 of 10 Resident indicate food is adequate and of good quality. Interviews with kitchen Staff indicate Residents are served breakfast, lunch and dinner and food is of healthy quality. Review of the food menu indicate breakfast, lunch and dinner is provided and of sufficient quantity. Tour of the kitchen indicate food is of sufficient supply and of good quality. In regards to the allegation: Staff are rude to residents. Interview with 10 of 10 Resident indicate Staff is not rude to them and did not witness Staff being rude to other Residents. Interviews with 10 of 10 Staff denied being rude to Residents and have not witnessed current Staff being rude to other Residents. Based on LPA's observations, record review and interviews, the investigation revealed: Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Exit interview conducted with Jason Perez (Assistant Administrator) and a copy of this report provided.