complaint·July 6, 2023

Several residents stated that all staff including Administrator Michelle Goodney are very nice and polite, and some residents stated that all staff are nice to them all the time. Some residents stated they are very happy here. LPA interviewed eight staff and all eight staff denied the allegations including Administrator Michelle Goodney and current Administrator Brandie Mendibles. All staff stated that they are always polite and respectful with all residents and have never heard of this allegation or had any residents complaint to them about any staff speaking inappropriately to residents. Allegation: Staff not answering call buttons in a timely manner. It is alleged that staff take 30 minutes or more to answer call lights. LPA interviewed eight staff and all eight staff denied that it has ever taken more than 30 minutes to answer the call lights. Some staff stated that they are short staffed and answered call lights according to priority but never takes over 30 minutes. LPA interviewed twelve residents and nine of twelve could not collaborate the allegations. Some residents stated that the staff come right away or within 15 minutes. Several residents stated staff provide all their needs on timely basis. LPA randomly tested some call light respond time during the visit and the response time ranged from one minute forty-five seconds (1:45) to three minutes, forty-six seconds (3:46) for staff to respond. Based on LPA's interviews, observations, the investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Administrator Brandie Mendibles and a copy of the report and appeal rights was provided.