complaint·May 1, 2025

Allegation: Licensee is falsely advertising, promoting, and holding themselves out as providing special care. It is alleged that staff made several misleading statements regarding the operation of the facility and the behavior of the staff was unprofessional and disrespectful. (5) out of (5) staff interviewed denied the allegation. Staff interviewed stated this is the first time they heard someone complain about false advertising. Staff interviewed indicated all staff get along well and respect each other. Staff also indicated there are no restrictions on visiting family members. All staff interviewed stated the concierge staff have schedules with breaks. S2 stated that when the concierge staff take their breaks, they request another staff member to cover and manage the front desk to watch residents going in and out of the main entrance. (7) out of (7) interviewed residents denied the allegation and stated that the facility delivered what they promise. All residents interviewed stated they are happy, content and couldn't think of anything bad to tell about the facility. LPA's review of the facility's promotional packet showed that the services and amenities listed are being provided to the residents. Based on statements and interviews conducted with residents and staff as well as reviewed files and documentation, there was not enough supportive evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted and a copy of this report was provided to Cecilia DeGraff, Executive Director.