complaint·May 15, 2025

Regarding allegation: Facility is in disrepair. It was alleged that the front entrance of the facility remained broken for weeks, leaving residents exposed to unnecessary security risks. At the time of visit LPA observed that front entrance of the facility not broken and functional. Interviewed staff mentioned that last week the front entrance door automatic mechanism wasn't working properly, had a mechanical malfunction, requiring manual opening and closing. The repair was completed less than 24-hour hours and SIR dated 05/08/25 about entrance door malfunction was sent to the Department (SIR was provided to LPA). Interviewed staff stated even though the entrance door had mechanical issue, the door still did lock and perform its function. and in addition facility has a 24-hour concierge who diligently monitors the entrance and exit ensuring the safety of building and residents. All interviewed residents stated that everything works at the facility and not aware of facility being in disrepair. Regarding allegation: Staff did not provide adequate supervision to residents in care. It was alleged that there have been repeated incidents of injuries involving residents, and the police have been called to the facility. At the time of visit LPA observed that facility have enough staff who provide adequate supervision to residents. Interviewed staff denied the allegation. They stated that there are always enough staff to assist the residents and always adequate supervision and do not recall that there were repeated incident of injuries involving residents. Interviewed S1 and S2 stated that they have 45-50 employees per shift including caregivers, housekeepers, medical staff, dining servers and activity coordinators. Also, in the event of urgent staffing need, facility closely work with three staffing agencies to help cover it. Interviewed staff stated that they have had several visits the past few weeks from Law enforcement due to complaint that reported to them ( Copies of SIR, SOC 341 were provided to LPA) Police department came to the facility to conduct the interviews with various staff members as part of their standard procedures, but these visits did not disrupt the daily operations of the community and no further investigation was reported. (Copies of Police Officer business card with the case number was provided to LPA). Continue 9099C Interviewed residents stated that there is always enough staff at the facility, and they provided adequate supervision. They stated that they don't have any concerns about the staff and not aware of any incidents of injuries involving residents. LPA reviewed the staff roster / schedule which indicated adequate staff coverage at all times. Based on interviews and record review, the information obtained during the investigation does not have sufficient evidence to corroborate the allegations. Although the allegations may have happened or is valid, there are not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted and the copy of this report was provided to Daniel Orozco, Associate Executive Director