complaint·June 27, 2025

The investigation revealed the following: regarding the allegation “Facility did not have a designated substitute administrator.” It is alleged no management was visible or available during a recent tour of the facility. Seven (7) out of the seven (7) staff interviewed denied this allegation. All staff interviewed revealed management is always available via phone and email and reply within a timely manner. All staff interviewed were knowledgeable on how to contact management and where contact information could be located. Four (4) out of the four (4) residents interviewed denied this allegation. All residents interviewed revealed management can be easily found and reply to residents’ concerns promptly. During tour of facility, LPA Ramirez observed a “Team Leaders” framed poster located on a wall near the concierge desk. This poster listed the names, picture, direct cell phone number and email to facility management. LPA Ramirez observed several management business cards located in the front entrance lobby of the facility. Business cards were observed to contain management direct cellphone number, email address and facility landline number. During record review, LPA Ramirez observed two (2) Designation of responsibility (LIC 308) forms. These records revealed Associate Executive Director- Daniel Orozco and Executive Director- April Vargas are authorized and designated by Administrator- CC Degraff, to assist in her absence. Copy of correspondence letters addressed to this licensing agency, revealed on 04/02/2025 & 05/19/2025, administrator CC Degraff advised of her temporary absence and Associate Executive Director- Daniel Orozco and Executive Director- April Vargas would be available in her absence. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . No violations were observed. Exit interview was conducted and a copy of this report was provided