complaint·March 20, 2025

they have never been left in soiled undergarments, and the staff are pretty good with changing them. Staff all said that they change the residents in a timely manner. Regarding allegation: Staff do not answer resident's call button in a timely manner. LPA Wesley interviewed Staff and they said that they answer all residents calls in a timely manner. LPA Wesley was in the facility and pressed the call button and it took staff one minute and twenty two seconds to come and assist. Resident #1 uses the restroom frequently and staff indicated that the resident called 20 times per day and they are constantly taking the resident to the restroom. Resident's #2-#5 where interviewed and they indicated that the staff answers their calls in a timely manner. Regarding allegation: Staff did not distribute resident's medication as prescribed. LPA Wesley interviewed residents #1-#5, and 4 out of 5 residents indicated that the Medical Technician gives the residents medication in a little medicine cup, with water on time, and they never missed any medication. On 10/30/24 resident #1 loved one saw a pill on the floor & 11/21/24 found a another pill on the floor. Staff said they think that the resident took the pill out of their mouth or the medication fell from the cup, but they did confirm that they give all medications as prescribed according to doctors orders. Regarding allegation: Staff did not consult with responsible party regarding resident's care. LPA Wesley interviewed the staff who said that resident #1's Primary Treating Physician kept requesting for the resident to see a Neurologist this has been going on for about 1 month and a half. So the Primary Treating Physician asked the Wellness Director to schedule the appointment and they consulted with Resident #1's loved one and she said that she would agree with the appointment as long as it is with a Spanish speaking Neurologist. The Wellness Director scheduled the appointment, and resident #1's loved one canceled the appointment because the appointment was in Orange County and she was afraid her mom would use the bathroom. LPA interviewed residents #2-#4 and they indicated they have never experienced a problem like that but if they did, it wouldn't be a problem because the facility staff cares about the residents and are seeking medical attention because they have to. Regarding allegation: Staff handles residents in a rough manner. Resident #1's loved one indicated that staff #3 handled resident in a rough manner and left bruises on her body, and they told LPA Wesley that staff #4 handled resident in a rough manner leaving bruises on her body. Continued on LIC 9099C Page 3. LPA Wesley Interviewed residents #2-#4 and they've indicated that staff #3 and #4 have never handled them in a rough manner and left bruises on them. LPA Wesley interviewed Staff #3 and #4 and they denied handling the residents in a rough manner, or Leaving bruises on them. Staff said that they have to perform body checks on residents during showers and changing and have never saw any bruises on resident #1 except for when she fell back in October 2024. LPA Wesley has no pictures of any bruising to resident #1's body. Based on LPAs observation and interviews, the preponderance of evidence standard has not been met, therefore the above allegation(s) is found to be Unsubstantiated. A copy of this report was given to Administrator Victoria Tran.