Complaint·May 12, 2026

Regarding allegation Staff hit a resident : It is alleged that an unknown staff member hit resident #1 (R1) in the rib area. LPA made several attempts to interview R1, however, all attempts were unsuccessful. LPA interviewed residents R2-R9 and none were able to corroborate this allegation. Eight (8) out of eight (8) residents reported not being aware of staff hitting residents in the ribs and residents stated staff did not hit R2-R-R9 in the ribs or near the ribs. Eight (8) out of eight (8) residents stated they felt safe at the facility. Administrator stated that staff never hit R1 or any other resident. Administrator stated APS and Law Enforcement had come to the facility regarding the incident and had not opened an investigation. Staff 1 -6 (S1-S6) were interviewed and six (6) out six (6) staff were not able to corroborate that a staff member hit R1 or any residents in the rib area. Six (6) out of six (6) staff interviewed deny ever hitting any resident in care. Six (6) out of Six (6) staff interviewed state that staff are trained on resident rights upon hire. LPA reviewed six staff records which revealed that staff had been trained in residents’ rights. During 03/09/26 visit, when LPA toured the facility, LPA observed staff and resident interactions which LPA observed to be professional. The investigation did not reveal that staff hit residents in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. LPA Mallett conducted an exit interviews with Administrator Denise Sutton and a copy of this Licensing report was provided.