Complaint·May 15, 2026

Per staff interviews, four (4) out of four (4) staff interviewed could not corroborate the allegation which indicated staff would provide bathing assistance to those residents who need it and dressed residents with clean clothes after showers or as needed. During the facility tour, LPA observed staff delivered clean clothes to residents from room to room. Residents were observed to be clean and neat. No foul odor was noted. Per record review, facility had a shower schedule for staff to follow and provide bathing assistance to residents. Residents had their own Service Plan charts and staff would check off the log as cares were provided. Therefore, staff provided bathing assistance and dressed residents with clean clothes after showers or as needed. Based on the information obtained during the investigation, interviews with staff, residents, review of resident files and LPA's observation, the investigation did not reveal any evidence to support the allegations mentioned above. Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegation is UNSUBSTANTIATED. An exit interview was conducted with Administrator Denise Sutton. The findings were discussed and a copy of this report was provided.