complaint·August 29, 2024

The investigation revealed the following: Allegation- Staff do not allow residents to select the doctor of their choice. The details of the complaint alleged that the facility does not allow residents to have a choice in choosing their own doctor. On 08/29/24, from 12:00pm-2:00pm, LPA interviewed staff (S1-S5) and residents (R1-R10) regarding the allegation. 5 of 5 staff (S1-S5) denied the allegation that the Staff do not allow residents to select the doctor of their choice. 5 of 5 staff (S1-S5) interviewed stated that the residents do have a choice in who their doctor will be. Staff stated that before admittance to the facility the future residents are given a choice to keep their current doctor or transition over to the in-house doctors. The in-house doctors may be more beneficial to the residents that have doctors outside of the Long Beach area because of transportation issues, stated staff. But at no time are they not allowed to keep their current doctor if they choose to. The facility can provide transportation to take them to their doctor of choice, in the Long Beach area. However, the residents will have to provide their own transportation if the primary doctor of choice is outside of the Long Beach area. LPA interviewed R1-R10 about the allegation and 10 of 10 residents that were interviewed denied the allegation that Staff do not allow residents to select the doctor of their choice. Residents R1-R3 stated that they were given an option to keep their current doctor or transition to the facilities in-house doctors. R1-R3 stated that they decided to transition to the in-house doctors after they had a chance to interview them and come to a decision on their own. They decided that it was more convenient and cost effective to use the in-house doctors. Residents R4-R10 stated that no one in the facility tried to coerce them into using the in-house doctors against their wishes and that they are satisfied with the care and supervision provided by the in-house doctors. Based on interviews and records reviewed, there is insufficient evidence to support the allegation that the Staff do not allow residents to select the doctor of their choice. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . No deficiencies were cited. An exit interview was conducted with Jenni Gordon, Administrator, and a hard copy of this report was provided.