complaint·April 5, 2021

Based on the LPA's investigation, the investigation revealed the following. For Allegation #1 – Resident not granted access to a functional telephone. Interviews with Administrator, staff, and residents they all stated that the phone is always accessible to the residents 24hrs a day 7 days week. LPA Soto toured the facilities lobby and virtually seen phone located by the receptionist area accessible to the residents. The interviews and LPA Soto virtual tour did not concur with the above allegation. Allegation #2 - Resident room moved without responsible party's consent. The interviews with Administrator and staff, they all stated that the residents are not moved without prior consent of the responsible party for the resident. Interviews with residents #2, #3, #4, #5, #8, & #9, stated that they have never been moved rooms for any reason. R#1 could not verify or deny statements of being moved rooms without consent, due to her neurological disorder. LPA Soto reviewed R#1 file, could not find any information, if R#1 was moved from her room to another room without consent from responsible party. Responsible party for R#1 could not provide evidence that R#1 was moved without their permission. The interviews and record reviews did not concur with the above allegation. Allegation #3 - Failed to produce resident records per request of responsible party. The interviews with Administrator and staff, stated that they always try to respond and provide any documents requested by resident or responsible party within 48 hrs of the request. The interviews with resident, stated that they believe if they requested any documents the facility, the facility would give it to them. The interviews conducted did not concur with the above allegation. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated A telephonic exit interview was conducted with Lesly Figueroa, Administrator, and a hard copy was provided via email for signature.