complaint·April 29, 2021

The investigation revealed the following: Allegation: Staff locked all facility doors. It is alleged Staff locked the front door. On 04/15/2021 LPM and LPA toured the facility. LPM and LPA noted that the front door was locked, and no one could leave the facility without staff using a door code to unlock the doors. On 04/15/2021 LPM and LPA interviewed the Administrator regarding the allegation, she stated the front door is locked and staff will allow people and put in a code when they exit. The Administrator stated the procedure for locking the front door has been in place prior to her becoming the Administrator last year. On 4/15/21 LPM & LPA interviewed S2-S3 regarding the allegation, 2 out of 2 staff stated the front doors are locked and staff enter a code for people to exit but denied resident not being allowed to leave. On 04/15/2021 LPM and LPA interviewed R1-R2 and on 04/20/2021 LPA Calderon interviewed R3-R10.10 out of 10 residents confirmed that the front door is kept locked. Based on LPAs observations and interviews which were conducted and the records that were reviewed, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be substantiated. California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D. A telephonic exit interview was conducted with Administrator Lesly Figueroa, and a hard copy was provided via email for records. The investigation revealed the following: Allegation: Staff are not allowing resident to seek medical treatment It is alleged R1 and R2 were not allowed to leave the facility to seek medical treatment. On 04/15/2021 LPM and LPA interviewed S1-S3, all staff stated none of the resident are denied the right to seek medical treatment. On 04/15/2021 LPM and LPA interviewed R1-R2 who both deny any issues seeking medical treatment. On 04/20/2021 LPA Calderon interviewed R3-R10 who all state they have no issues seeking medical treatment when needed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. A telephonic exit interview was conducted with Administrator Lesly Figueroa, and a hard copy was provided via email for records.