complaint·July 8, 2021

Allegation: Licensee did not make resident’s records available to the responsible party. It is alleged Licensee did not make resident’s records available to the responsible party . On 07/06/2021 LPA Calderon Interviewed R1-R6 who all confirm records are available to them and their family when requested. On 07/01/2021 LPA Calderon Interviewed S1-S6 all confirm some communication issues with charges and that communication could be better, but they refund what is needed to resident family. LPA Calderon spoke to S1 who confirmed that records were made available to resident family upon request and that his staff did not hide anything from resident’s family. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted with Administrator Peggy Clark, and a hard copy was provided for records.