complaint·October 19, 2021

Allegation: Staff did not respond to communications by resident’s responsible person. It is alleged that Staff did not respond to communications by resident’s responsible person. On 06/21/2021 LPA Calderon interviewed witness for complaint who states that W1 had called and emailed the administrator regarding R1 care with no response. On 07/02/2021 LPA Calderon received and reviewed emails from W1 regarding emails sent to S1 for more information on R1. There was proof via email’s that S1 had attempted to communicate with W1 regarding R1 care while in the facility. On 06/22/2021 LPA Calderon interviewed S1-S7 for complaint all stated that if there is any issue with a resident the staff calls, emails the family of resident, and if they receive any communication from family they pass along the message to the administrator for a response. On 07/02/2021 LPA Calderon interviewed R2-R10 for complaint all stated that staff did respond to their family phone calls or emails and they do not have any issues with staff. Residents stated that their family normally calls them via personal cell phone and any issues communications with family they advise staff who makes contact. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. A face to face exit interview was conducted with Administrator Peggy Clark, and a hard copy was provided for records.