complaint·February 9, 2022

Allegation: Resident's showering needs are not being met. It is alleged Resident's showering needs are not being met.. On 02/07/2022 LPA Calderon Interviewed W1 who stated that the facility staff had either missed or refused to give him a bathe and that he had gone for 9 days without someone cleaning his body. W1 states that staff are not happy with him and are getting him back due to making so many complaints. R2 stated that R2 takes a shower by R2 self and does not need any help from staff. On 02/08/2022 LPA Calderon reviewed all facility paperwork for R1 to include the admission agreement, needs and service, physician report, MAR which all support that facility can help R1 bathe but that R1 is very capable of clean himself except for hard to reach places. On 02/08/2022 LPA Calderon interviewed S1-S6 who state that R1 asked the female staff to clean and touch his private parts which they refused, staff states that they will not go into R1 room unless there is another staff member and currently only man staff helps R1 bathe. On 04/21/2022 LPA interviewed R3-R10 for complaint and most state that they take their own bath or shower with no help from staff. Some residents state that staff does help them from time to time and have no issues with services. Allegation: Facility does not meet resident's incontinence needs It is alleged Facility does not meet residents incontinence needs. On 02/07/2022 LPA Calderon Interviewed W1 who stated that the facility staff had either missed or refused to help him go to the bathroom and W1 had to take care of his own needs. W1 states that staff are not happy with him and are getting him back due to making so many complaints. R2 stated that R2 goes to the bathroom with no issues and does not need any help. On 02/08/2022 LPA Calderon reviewed all facility paperwork for R1 to include the admission agreement, needs and service, physician report, MAR which all support that facility can help R1 go to the bathroom as needed but that R1 is very capable of clean himself except for hard to reach places. On 02/08/2022 LPA Calderon interviewed S1-S6 who state that R1 asked the female staff to help him in the bathroom and touch his private parts which they refused, staff states that they will not go into R1 room unless there is another staff member and currently only man staff helps R1 in the bathroom. On 04/21/2022 LPA interviewed R3-R10 for complaint and most state that they take their own bathroom needs with no help from staff. Some residents state that staff does help them from time to time and have no issues with services. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted with Administrator Peggy Clark, and a hard copy was provided for records.