complaint·June 6, 2022

Regarding Allegation #1 : Facility has roaches On 06/03/2022 LPA Calderon interviewed W1 who states to have visited the facility 3 times in the past week and has seen roaches walking in the hallway area near the dinning room. W1 states to have taken video or roach walking and shown this to staff. W1 does not believe this is safe so near the dinning room area. W1 states no roaches inside family members room currently. On 06/06/2022 LPA Calderon received and reviewed cell phone video which shows a roach moving in a hallway area. On 06/06/2022 LPA Calderon interviewed S1 who states staff or resident family did not inform S1 of any roach issues but does state that there have been roach problems in the past. On 06/06/2022 LPA Calderon interviewed S2 – S5 all state that they have seen roaches in the common bathrooms, near the TV room, outside the building and coming out of pipes. On 06/06/2022 LPA Calderon interviewed R1 – R10 all state to have seen roaches near the dinning room area, in pipes and in some resident’s room. On 06/06/2022 LPA Calderon spoke to S1 who states to have had pest control company come over and spray, pending reports. Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has been met; therefore, the allegation of Facility has roaches is found to be SUBSTANTIATED. An exit interview was conducted and copy of the Complaint Report and Appeal Rights were provided to the Assistant Administrator (Veronica Gomez).