complaint·August 10, 2023

The investigation revealed the following: Allegation: Staff failed to provide resident's authorized representative with incident reports During interviews, S2 informed LPA that facility had sent out R1 due to aggressive behavior. LPA observed history of incident reports from facility, none of which noted that R1 had been admitted to the hospital. Interviews with the RP have also indicated the facility had not provided any information to the RP. Based on the interviews conducted and records review, LPA found enough evidence to support the allegation. Therefore, The “preponderance of the evidence” standard has been met and the allegation has been "substantiated". Deficiencies have been cited and a plan of corrections has been formed with Administrator, Veronica Gomez. See LIC9099-D. An exit interview was conducted and a copy of this report has been provided to Veronica Gomez, Administrator.