complaint·January 3, 2024

It has been alleged that staff have not provided an amount related to the increase of rent, resulting in further confusion of residents' ability to pay rent on the due date which is 01/03/24. LPA interviewed three staff (S1-S3). All three staff have denied the allegation. LPA interviewed 11 residents (R1-R11). Seven (7) out of eleven (11) residents have agreed with the allegation, while four (4) out of eleven (11) residents were not familiar with the increased rate. Record reviews revealed that Resident Seven (R7) received a notice of rate increase, without listing the amount, on 10/10/23. Furthermore, Staff Two, Veronica Gomez (S2) showed the same paperwork and informed LPA that it was sent to all Social Security Income / Assisted Living Waiver residents. Resident Three (R3) received a notice of rate increase, listing the increased rate amount, on 01/02/24 and had paid the bill by check on 01/02/24. Based on record reviews and interviews conducted, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be Substantiated. Under Health and Safety Code , Title twenty-two (22), Division six (6) is being cited on the attached LIC 9099D. An exit interview was conducted with Peggy Clark, S1, and a copy of appeal rights and this report were provided.