complaint·May 10, 2024

The investigation revealed the following: Regarding the allegation “Staff speaks to resident in an inappropriate manner” it is being alleged that facility staff speak to residents in care inappropriately. 10 out of 12 resident interviews indicated that staff speaks to them appropriately. 8 out of 11 staff interviews indicated that staff speaks to residents appropriately and/or they have not seen staff speak to residents inappropriately. Regarding the allegation, the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the allegation is unsubstantiated. The investigation revealed the following: Regarding the allegation “Staff does not safeguard resident's belongings” it is being alleged that facility staff destroy and steal resident belongings. 7 out of 12 resident interviews indicated that they have not had any of their property stolen by facility staff. 9 out of 11 staff indicated that they have not heard of or seen staff stealing/breaking residents’ personal belongings. Regarding the allegation, the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the allegation is unsubstantiated. The investigation revealed the following: Regarding the allegation “Staff does not treat resident with dignity and respect” it is being alleged that facility staff mistreat residents in care. 10 out of 12 resident interviews indicated that facility staff treat them with dignity and respect. 10 out of 11 staff interviews indicated that they have not heard complaints and/or seen staff mistreat residents in care. Regarding the allegation, the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was left with Peggy Clark, Administrator.