complaint·May 23, 2024

The investigation revealed the following: Regarding the allegation “Staff did not assist resident in a timely manner” it is being alleged that the facility’s front desk did not answer R1’s call and that facility staff did not come to R1’s assistance in a timely manner. LPA Leandro interviewed R1 and R1 indicated that she did not call front desk when she fell in her bathroom, and she does not call facility because they do not help her. Interview with Caregiver that assisted R1 indicated that R1 informed Caregiver that R1 did not call anyone for assistance. Interviews conducted with residents and staff indicate that staff makes rounds every 30 minutes to 3 hours. Regarding the allegation, the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the allegation is unsubstantiated. The investigation revealed the following: Regarding the allegation “Staff did not meet resident's needs,” it is being alleged that the facility did not move R1 to a room without a shower tripping hazard. Record review indicates that facility staff moved R1 to four different rooms due to R1’s request. LPA did not observe a shower tripping hazard in R1’s room. Regarding the allegation, the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the allegation is unsubstantiated. No deficiencies were cited during today's visit. An exit interview was conducted, and a copy of this report was left with the Administrator.