complaint·July 30, 2024

Allegation: Staff does not have adequate training to care for residents. It is alleged that staff does not have adequate training to care for resident, complainant states that staff S1 is the real problem and does whatever and threaten to fire various caregiver. On 07/30/2024, records reviewed showed S1 had forty hours of mandatory training of care giver for residents. LPA interviewed seven(7) staff members (S1-S7) 7 out of 7 staff denied the allegation. LPA interviewed the assistant administrator S2. S2 stated that they have the required knowledge for providing care and supervision needed to the residents. LPA interviewed seven staff (7) (S1-S7) all of whom stated that they were given on-the-job training and forty-hour training and have the appropriate experience, which provides knowledge and skills to perform their jobs safely and effectively. S2-S7 stated that S1 never threatened to fire them. This is the first-time hearing something like that. LPA interviewed ten residents (R1-R10) 8 out of 10 denied the allegation and overwhelmingly stated that they are well cared for. Based on interviews, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. Continue LIC9099-C Allegation: Staff cannot communicate with the resident due to the language barrier. It is alleged staff cannot communicate with residents due to the language barrier. LPA interviewed ten (10) Residents (R1-R10) 9 out of 10 stated that they did not have an issue communicating with the staff; when they needed help, the staff did help them. LPA interviewed ten (10) residents (R1-R10) 9 out of 10 stated that when they need help the new staff do help them. On 07/30/2024, the department had no issues communicating with the staff during the visit. During interviews with seven (7) staff members (S1-S7), all the staff were asked if they had any issues communicating with residents, 6 out of 7 staff, denied the allegation and stated they had no problems communicating with residents. LPA interviewed ten residents (R1-R10) and asked if they had any preferred language spoken to them. All the residents, 10 out of 10, stated that they do not have any preferred language as long as the staff helps them when they need help. Based on interviews, observation, and information received, there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. No deficiencies cited. Exit interview was conducted a copy of the report was provided to assistant Administrator Peggy Clark.