complaint·October 10, 2025

Investigation Revealed the Following: Allegation: Licensee does not ensure that staff have criminal clearance The detail of the complaint is alleging a maintenance worker is associated with a false name and criminal record clearance number. On October 10, 2025, at approximately 1:00 PM, during a review of facility records, Licensing Program Analyst (LPA) Iniguez reviewed the Personnel Report (LIC 500) dated September 1, 2025. Upon review, LPA Iniguez observed that (MW#1) was not listed on the LIC 500 since they are a third party provider. On October 10, 2025, at approximately 10:00 AM, during an interview, the facility administrator (A#1) stated that individual (MW#1) is an outside contractor hired by the facility owner and is not a facility employee. According to (A#1), (MW#1) is present at the facility approximately four times per week and remains on-site for about seven hours per visit. (A#1) confirmed that (MW#1) performs contracted maintenance work inside the facility. Additionally, (A#1) stated that when (MW#1) is inside the facility, they are never alone inside residents’ rooms and always work in the common areas, where there is consistent supervision by facility staff. On October 10, 2025, at approximately 11:00 AM, during interviews with facility staff, (5) out of (5) staff members stated that they are familiar with individual (MW#1) and observe them at the facility approximately three to four times per week. Additionally, all five staff members reported that whenever they have seen (MW#1), the individual is observed in the common areas where there is consistent supervision by facility staff. Staff further stated that when residents request the maintenance person to enter their rooms, (MW#1) are never unaccompanied, there is always a caregiver present during those instances. Evaluation Report continues LIC 9099-C During this investigation, LPA did not find sufficient evident to support the above-mentioned allegation(s). Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation(s) are found to be UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted, and a copy of the Complaint Report was given to Veronica Gomez/Administrator.