complaint·February 19, 2026

Observations revealed the following: During the tour, the LPA observed activity posters with daily exercise schedules prominently displayed and one activity happening in the activity area with residents participating. Records Review: LPA reviewed the Resident Appraisal which confirmed R1 "Exercises Daily" and Enjoys Group Activities. Medical Records: A Discharge Summary dated (01/02/2026) showed that R1 had recently improved health after being treated for heart and lung issues. The records show "highly involved" in activities. While mostly independent, staff help with "guided maneuvering," which means they help move her arms and legs during exercises to keep safe. Interviews: 10 out of 10 staff members (S1–S10) interviewed disagreed with the allegation. S6 stated that exercise videos and scheduled sessions are provided daily. Residents R1 and R2 indicated they participate in volleyball and daily exercises. Interviews with 10 residents (R1–R10) disagreed with the allegation. Witness W1 mentioned speaking with R1 regarding their enjoyment of the facility’s yoga and other activities participated in facility. During this investigation, the LPA did not find sufficient evidence to support the above-mentioned allegation. Based on the evidence gathered, interviews conducted, and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred; therefore, the allegation is unsubstantiated. Regarding the allegation “staff is not assisting resident with exercising” It is alleged that the resident was not being assisted when walking down the stairs. Observations revealed the following: LPA verified and tested two functional elevators available for resident use. No residents were observed utilizing stairs during the course of the investigation. Interviews revealed the following: Staff members S5 and S8 indicated that residents utilize two facility elevators for floor-to-floor transport, as stairs are considered hazardous and are not the primary means of egress for residents. While R1 shared concerns of feeling "secondary," they acknowledged receiving staff help and stated they use the elevator rather than the stairs. Records Review: The Resident Appraisal noted R1 has "Improved Physically" and "can ambulate independently." The Physician’s Report verified R1's status as "Ambulatory." Facility records show the resident is independent in mobility with the use of a walker and does not have a physician-mandated requirement for stair assistance. Because of recovering from breathing problems, using the elevator was actually the safest choice for health. There was no medical requirement to use the stairs, and was able to move around the facility safely without that specific help. During this investigation, the LPA did not find sufficient evidence to support the above-mentioned allegation. Please see (LIC9099-C) for report continuation. Based on the evidence gathered, interviews conducted, and records reviewed, there is not a preponderance of evidence to prove the alleged violation occurred; therefore, the allegation is unsubstantiated. No deficiencies were cited. An exit interview was conducted, and a copy of the Complaint Report was provided to Administrator Veronica Gomez.