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Inspection visit

complaint

CORAL OAKS CARE LIVINGLicense 1986020992 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

The investigation revealed the following: The details of this allegation state that the facility while acting as a representative payee for some of the residents, are paying themselves several months in advance, and does not provide the residents documentation or notice of what was paid in advance. On 02/25/2021 CCLD's Audit Section concluded the Trust Audit and submitted the findings to the department. During audit CCLD auditor gathered and validated residents R1 through R29’s Admission Agreements (AA), Record of Resident's Safeguarded Cash Resources (LIC405), and facility’s bank records from 01/01/2020 through 10/03/2020. Audit of the said documents indicate, that the facility charged more than the SSI established rate of $1,069.37. And that that the facility charged the residents advanced B&C rents but did not apply the payments to the following months and continued to charge monthly B&C payments in these months. The calculated the money the licensee overcharged residents R1 through R29 total to $37,201.00. R1 was overcharged by $1,236.00, R2 $3,406.00, R3 $167.00, R4 $153.00, R5 $43.00, R6 $45.00, R7 $180.00, R8 $630.00, R9 $4,240.00, R10 $223.00, R11 $605.00, R12 $265.00, R13 $218.00, R14 $143.00, R15 $2,326.00, R16 $1,211.00, R17 $10,783.00, R18 $1,249.00, R19 $147.00, R20 $147.00, R21 $2,583.00, R22 $378.00, R23 $3,520.00, R24 $1,591.00,R25 $1,476.00, R26 127.00, R27 $23.00,R28 $43.00 and R29 $43.00. Trust audit also indicated that the facility acted as the residents’ creditor when the residents received reduced SSI payments due to the facility’s failure to help the residents properly spend down their countable resources as required by SSA. Regarding the allegation:” Facility mishandles residents' funds”, the preponderance of evidence standard has been met therefore the above allegation is found to be substantiated. California Code of Regulations, Tittle 22 are being cited please see LIC 9099D. An exit interview was conducted. A copy of this report and appeal rights were emailed for signature On 03/05/2021 10 out of 10 residents interviewed denied not being able to meet visitors in private. Resident R3 stated "They let me have visits in the TV room, in the dining room.", R4 stated "There is no set rules aside from wearing masks and social distancing." Regarding the allegation:"Residents are not allowed to meet with visitors privately" Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted. A copy of this report and appeal rights were emailed for signature

Citations

5 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87217(gType B

    87217(h) Safeguards for Resident Cash, Personal Property, and Valuables,Each licensee shall maintain adequate safeguards and accurate records of cash resources and valuables entrusted to his care....provided that the account title clearly notes that it is residents' money... licensee. This requirement was not met as evidenced by: Based on record reviews. The licensee failed to ensure that the facility reconciles records and that residents cash resources were kept in an account with an account name clearly notes that it is holding residents' money, which poses a potential health and safety risk to residents in care.

  • 87405(d)(2)Type B

    87405(d)(2) Administrator - Qualifications and Duties. The administrator shall have the qualifications specified in Sections 87405(d)(1) through (7). If the licensee is also the administrator, all ...apply. Knowledge of and ability to conform to the applicable laws, rules and regulations. This requirement was not met as evidenced by: Based on record reviews the licencee failed to ensure that the Administrator has knowledge of and the ability to conform to Title 22 regulations, resulting to multiple deficiencies cited,, which poses a poetential health and safety risk to residents in care.

  • 87507(g)(3)(A).3Type B

    87507(g)(3)(A).3&(F)Admission Agreement, Admission agreements shall specify the following: Payment provisions, including the following: Basic services rate(s), including: Exempt-income-allowance may be included if the resident agrees to such charge. Funding source, provided that the resident may refuse to disclose such source. Based on record reviews the licencee failed to ensure that AAs specify Exempt-income-allowance charges and the residents option to agree with such charges and that Payment provisions specifies Funding Sources, which poses a potentia risk to residents in care.

  • 87464(e)Type B

    87464(e)Basic Services. If the resident is an SSI/SSP recipient, then the basic services shall be provided and/or made available at the basic rate at no additional charge to the resident. This requirement was not met as evidenced by: Based on record reviews, the licensee failed to ensure that basic services are provided at no additional costs to SSI/SSP recipients, the facility charged residents R1 through R29 more than the SSI/SSP payment standards which poses a potential risk to the health and safety of residents in care.

  • 87468.2(a)Type B

    87468.2(a) Additional Personal Rights of Residents in Privately Operated Facilities. In addition ... residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (8) To be free from neglect, financial ...abuse. This requirement was not met as evidenced by: Based on record reviews, the licensee failed to ensure that residents are free from financial abuse the facility failed to provide the residents R1 through R29 documentation or notice of advance payments, which poses a potential risk to the health and safety of residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the April 2, 2021 inspection of CORAL OAKS CARE LIVING?

This was a complaint inspection of CORAL OAKS CARE LIVING on April 2, 2021. 2 citations were issued: 2 Type B.

Were any citations issued to CORAL OAKS CARE LIVING on April 2, 2021?

Yes, 2 citations were issued (0 Type A, 2 Type B). The first citation was for: "87217(h) Safeguards for Resident Cash, Personal Property, and Valuables,Each licensee shall maintain adequate safeguards..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.