complaint·February 15, 2023

It was alleged that staff scratched resident while in care. On 2/14/23, LPA conducted interview with W1, stated R1 did not have any scratches and could not disclose any staff names on the alleged abuser and stated hallucinates. On 2/15/23, LPA was unable to interview R1due to not being in the facility. LPA conducted interviews with R2-R7 regarding the above allegation. All residents stated they have not been physical abused by staff or have they witness any staff scratched residents while in care. Interviews conducted with Assistant Administrator and Staff S2-S5, all stated they have not physical abuse or scratched residents while in care and there has not been any complaints. LPA reviewed R1’s file and reports indicate resident has dementia and schizophrenia. Based on interviews conducted and file reviews the above allegation unsubstantiated. Regarding allegation #2: Staff do not keep the facility from bed bugs. It was alleged that facility has bed bugs. On 2/14/23, LPA conducted interview with W1, stated R1 did not have any reports of bugs on them. On 2/15/23, LPA toured facilities bedrooms and there was no indication of bed bugs. LPA was unable to interview R1due to not being in the facility. LPA conducted interviews with R2-R7 regarding the above allegation. All residents stated they have not seen any bed bugs in their bedrooms or had any concerns. Interviews conducted with Assistant Administrator and Staff S2-S5, all stated they have not seen any bed bugs and there has not been any complaints. Based on interviews conducted and observations the above allegation is unsubstantiated. Based on interviews conducted and records review, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted with Administrator, and a hard copy was provided.