complaint·January 12, 2024

The investigation revealed the following: Regarding the allegation: "Staff do not treat resident with dignity." . It has been alleged that multiple staff have made derogatory comments toward resident one (R1). On 01/11/23 LPA toured the facility and interviewed seven (07) out of seventy-two (72) residents. Six (06) out of seven (07) residents have denied the allegation and have not observed any derogatory comments from staff members. LPA interviewed four (04) out of twenty-eight (28) staff. Three (3) out of four (4) staff have denied the allegation and deny observing the allegation taking place, one (1) staff has agreed and admitted to the allegation. According to LPA's observations, interviews and record reviews conducted, there is enough evidence to support the above allegation. The above allegation is valid as the preponderance of the evidence standard has been met. Therefore, the allegation has been Substantiated . One deficiency has been cited, see LIC9099-D An exit interview was conducted with Ellen Barrientos, Administrator (S1), and a copy of the report and appeals rights have been provided. The investigation revealed the following: Regarding the allegation: " Staff do not safeguard resident’s personal belongings .". It has been alleged that staff have not assisted a resident in locating their missing items. LPA interviewed 04 staff (S1-S4). All 04 staff have denied the allegation and have agreed that all staff assist residents with resolving these situations. LPA interviewed 07 residents (R1-R7). Six (06) out of 07 residents have denied the allegation. Record reviews revealed that at 2:30PM, on 01/03/24, LA County Sheriff, Dewitt, had come out to the facility to investigate on the above allegation, which had occurred on 01/02/24. No charges were pressed, but above-mentioned facility has provided daily communication log that notes the subject of the complaint has the right to file charges against the complainant for going through the subject's drawers without permission. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation is found to be Unsubstantiated . Regarding the allegation: "Staff do not provide adequate food service to residents.". It has been alleged that the facility serves foods that comes out of cans and that residents are not served any fresh vegetables . LPA interviewed 04 staff (S1-S4). All 04 staff have denied the allegation and have agreed that all staff conduct "stand-in" meetings two (2) to three (3) times per week to make sure all staff are aware of any change of diet or changes in condition. LPA interviewed 07 residents (R1-R7). Six (06) out of 07 residents have denied the allegation and agree that they are satisfied with the food choices being provided. Record reviews revealed documents of modified diets were present, in the kitchen, for six (06) residents and restricted diets were present for four (04) residents. Also present were alternative food choices and a salad bar, for those residents who do not chose to take the scheduled meal. Based on observations, record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation is found to be Unsubstantiated . LPA provided Technical Assistance Notes, see LIC9102AN. An exit interview was conducted with Ellen Barrientos , Administrator, and a copy of this report has been provided.