complaint·June 21, 2024

(06/12/24) LPA Villegas was able to interview R1 via telephone. The investigation revealed the following: Allegation: Staff hit resident, resulting in resident sustaining a bruise. It is being alleged that facility staff who assisted R1 with being changed pushed R1's hand against R1’s chest which resulted in a bruise. On 06/12/24 LPA interviewed A1 regarding the allegation above, A1 denied the allegation above and reported conducting an investigation when the incident was reported. A1 continued to report that while investigating, R1’s previous roommate who was present during the alleged incident denied the allegation in question, A1 also stated that R1 later reported that the incident was a misunderstanding. On 06/12/24 between 11:30 am-12:30 pm , LPA interviewed staff #1-3 (S1-S3) regarding the allegation above, 3 of 3 staff denied the allegation above and reported treating all residents with respect. On 06/12/24 between 10am-11:30 am LPA interviewed residents #2-6 (R2-R6) regarding the allegation above, 5 of 5 residents interviewed denied the allegation above and reported that staff treat them with respect and feel 5 of 5 residents interviewed reported feeling safe living at the facility. On 06/12/24 LPA Villegas was later able to interview R1 via telephone, R1 reported not having any recollection of the incident as it happened a long time ago however, R1 does recall having a bruise on chest. On 06/18/24 LPA reviewed R1’s physicians reported dated 08/07/23 which indicates in section named "history of skin condition or breaking" that R1 bruises easily. Based on interviews and records reviewed there is not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with Administrator Eleanor Barrientos , and a copy of this report was provided.