complaint·April 23, 2021

that staff are stealing from residents in care. Residents 2-8 reveal during their interviews that money and personal items has been stolen from them. Some of the residents revealed during their interviews that management is working on recovering their money and others stated that nothing was done about their lost. Staff 1 and 2 revealed during their interview that some of the residents have complained about missing money and other personal items. Staff 3-5 stated they have heard about residents having money and personal belongings stolen from them but they have not witnessed it. Based on LPA's observations and interviews which were conducted and the records that were reviewed, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be substantiated. California Code of Regulations, Title 22, Division (6) and Chapter (8) are being cited on the attached LIC 9099D. A telephonic exit interview was conducted with Melissa Flores and an electronic copy was provided via email for signature. that staff are abusing residents in care. LPA Jones interviewed resident 1-8 about the allegation. R1-8 revealed during their interviews that they have never been physically abused by any of the staff and has not witnessed staff being abusive with the residents. R1 stated that staff was rushing while assisting him and cut his arm with the wheelchair, R3 stated that staff use to be aggressive but they are better now and R4 said he's heard about staff being abusive but never witnessed it. Staff 1 and 2 revealed during their interviews that they have not received any complaints about staff being abusive. Staff 3 stated that she heard about a staff member dragging residents to their rooms but has not observed it and staff 4 stated that she has never heard or observed staff being abusive to residents in care and staff 5 revealed during her interview that she has heard about abuse but never witnessed it. For allegation (Staff member lacks qualifications) It is being alleged that staff lack qualifications. Resident 1 stated that staff are ok but rush when assisting, R2 and R3 stated during their interviews that they feel staff are qualified, R4 stated that staff can use some training and only about 1 or 2 are good caregivers and R5- R8 stated that they think staff are qualified. Staff 1 and 2 revealed during their interviews that staff are qualified and have the credentials. Staff 3-5 stated that some of the staff lack qualifications because the facility hires a lot of staff from temporary agencies. Although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. A telephonic exit interview was conducted with, and an electronic copy was provided via email for signature.