complaint·June 30, 2021

On 07/09/21 Licensing Program Analysts (LPAs) Jade Jordan, and Ana Soto conducted a subsequent complaint visit to continue Investigation regarding the above allegation(s) . LPA was met by Excuetive Director Melissa Flores, and the purpose of the visit was explained. Regarding Allegation: Staff are not treating resident with respect. LPA contacted RP several times and left a voicemail. No call was returned. The complaint received indicated that a med tech staff was being rude and was making noises outside of RP’s Door. No Details or description of what kind of noise was being made, was provided. Lpa conducted interviews with 10% of Residents in care, and interviewed staff as well. Based on Interviews with residents in care all generally stated that Staff are Respectful And have no issues with staff. Based on LPA Interviews, and Record Review the department finds that: Although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. An exit Interview conducted, copy of report provided. No citations issued during this visit.