complaint·July 21, 2021

The investigation revealed based on allegation: Staff are not checking on residents in a timely manner. Resident interview (R) R 1-5 stated that staff are making sure their daily needs are met. Majority of the residents generally stated that staff are doing a good job with checking in with them. Staff 1-3 interviewed stated that they check on their assigned zoned residents within the hour or two. Sometimes Caregiving staff is assigned an extra zone to assist to meet staff coverage needs. LPA Reviewed caregiver zone logs, kept on a monthly basis, and observed caregivers initial documented every two hours of the Resident Zoned rooms that they checked. Based on LPA interviews, and record review Lpa finds that although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. The investigation revealed based on the allegation: Staff are not meeting residents showering needs. Staff interview's revealed that residents in care have showering schedules. 4 Residents concurred that they have a shower schedule, and out of the 4 some require assistance showering. 3 residents stated that they do not need assistance to shower and do so themselves. Based on LPA interviews, LPA finds that although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. The investigation revealed based on the allegation: Staff are not ensuring resident eats Residents 1-7 all stated that they receive meals and reminders of mealtimes to eat at the facility. Some residents Prefer to eat in their rooms, and some eat downstairs in the dinning room. Staff 1-3 stated that they remind residents of mealtimes and ensure sleeping residents are made aware that meals are being served. Residents have the option to receive meals in their rooms. Based on LPA interviews, LPA finds that although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. The investigation revealed based on the allegation: Staff are not providing residents water. Residents 1-7 all stated that they have access to drinking water in their rooms. 6 Residents indicated that they have water jugs that were provided by the facility. Residents in care generally stated that when they go to the dining hall for mealtime staff will assist them in filling up their water jugs. Assistant Administrator stated that residents can ask staff to fill them up upon entry of their room, Private cell phone use or Pull chords. All Resident have access to drinking water. LPA also observed drinking fountains within the facility. Based on LPA interviews, LPA finds that although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated