complaint·January 31, 2023

Con't On 1/31/2023 LPA Randle interviewed or attempted interviews with residents (R2-R9). LPA requested, received, and reviewed the following information: entire file of R1, Staff roster, Resident roster, and other documents relevant to the investigation. Investigation Revealed the following. Allegation: Staff did not inform responsible party of change in resident's condition The complainant alleges Staff did not inform responsible party of change in resident's condition . LPA interviewed Administrator Camille Crenshaw (S1) denied the allegation. Administrator S1 added that R1’s responsible party has a POA and all medical decisions are approved by POA. Per Assistant Administrator (S8) POA in fact was involved directly in decisions regarding resident’s R1 condition. Per S8 R1’s POA was involved in medical decision regarding R1’s change in condition along with PCP. LPA interviewed residents (R2-R7) regarding the allegation Staff did not inform responsible party of change in resident's condition . Residents interviewed all stated (R2-R9) they had no problem with staff communicating their change of condition to their responsible party. LPA interviewed staff (S1-S8) regarding allegation all stated there were no delays in communicating to staff that informs responsible parties of changes to residents. Based on information gathered, the department did not find sufficient evidence to support allegation " Staff did not inform responsible party of change in resident's condition Allegation: Staff did not assist resident with obtaining medical care The complainant alleges Staff did not assist resident with obtaining medical care . LPA interviewed Administrator Camille Crenshaw (S1) denied the allegation, S1 stated that facility staff and (S1) noticed R1’s gait therefore S1 provided a 1 on 1 to R1 for safety of fall risk. R1 was transported to the hospital for evaluation. LPA interviewed staff (S1-S8) all staff stated, residents are assisted with obtaining medical care when needed or asked, no one is denied. Residents (R1-R9) that were interviewed by LPA residents stated staff attends to residents in a timely manner when they call for any reason. Of the residents interviewed by LPA all had no complaints and affirmed they like living at the facility Based on information gathered, the department did not find sufficient evidence to support allegation " Staff did not assist resident with obtaining medical care Allegation: Licensee did not safeguard resident personal belongings. The complainant alleges facility did not safeguard resident’s personal belongings. LPA interviewed Administrator Camille Crenshaw (S1) denied the allegation. LPA reviewed the property list of resident (R1) regarding the allegation. LPA observed the signature of R1's POA confirming all of R1’s property was returned. LPA interviewed (R2-R7) and asked if they had any property stolen or missing items those interviewed R2-R9 stated in the facility they feel safe and the facility keeps their property safe. LPA interviewed staff (S1-S8) regarding allegation, S1-S8 had not been made aware of any personal property or items missing and not found. Based on information gathered, the department did not find sufficient evidence to support allegation " Licensee did not safeguard resident personal possessions. The Department’s investigation consisted of an inspection of the facility, observation, analysis of facility records and interviews conducted and found No evidence to support the allegations: Staff did not inform responsible party of change in resident's condition Staff did not assist resident with obtaining medical care Licensee did not safeguard resident personal belongings. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegations are Unsubstantiated . An exit interview was conducted with Administrator Camille Crenshaw and a hard copy was provided.