complaint·September 19, 2023

Regarding the allegation: Resident sustained injuries due to staff handling resident in a rough manner. It has been alleged that one resident sustained a cut on their hand, the size of a nickel, while being moved. On 05/03/2023 LPA observed the cut on R1 and interviewed R1 regarding the allegation. LPA interviewed two (2) staff (S1-S2), one (1) which denied the allegation and 1 who denied the interview over the phone, S2. On 09/19/2023 LPA re-interviewed S2, on-site. LPA interviewed three (3) additional staff members (S3-S5), all 3 out of 3 have denied the allegation. LPA interviewed 6 additional residents (R2-R7), five (5) out of six (6) residents denied the allegation. Overall, 5 out of seven (7) residents have denied the allegation. LPA reviewed 3 staff files, 3 out of 3 files contained adequate training records. According to LPA's observations, interviews and record review conducted, there is not enough evidence to support the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the above allegation is Unsubstatiated . An exit interview was held with Administrator, Michael Mendoza, and a copy of this report was provided.