complaint·January 27, 2024

INVESTIGATION REVEALED THE FOLLOWING: Regarding Allegation #1: Facility staff did not safeguard residents’ personal belongings. This complaint alleged staff did not safeguard R1’s belongings. LPA Calderon interviewed with A1. A1 stated that A1 spoke to R1's family members and was advised that personal items were missing from R1's room. A1 stated that A1 reviewed the video for 12/08/2023 around 8:30 am. A1 reported that A1 watched R2 use a key to enter the room of R1 three times. A1 stated that the video showed R2 taking a stuffed animal, a small painting, and markers. A1 claimed that A1 searched R2's room and found R1's items. A1 expressed that S1 found R1's wallet with money in the laundry area. A1 stated that R1's family members counted the money, and the money was never stolen. A1 stated that R2 was shown the video and R2 stated that the video was not R2 and it someone else. LPA Calderon interviewed with S1-S2. S2 communicated that S2 picked up R1's dirty clothes when R1 was in the hospital. S1 said that S1 found an unknown amount of money, two silver coins, a credit card, and two rings. S1 stated that S1 gave items to the manager for safekeeping. S2 stated that S2 received an order to change all the resident room locks with a self-locking door to prevent residents wandering to enter unlocked rooms. LPA Calderon interviewed with R1-R10. LPA Calderon called R1 at the hospital and left two messages. R2 recalled that R2 did not use any key or enter the room of R1. R2 stated that the video showed R2 entering R1’s room with a key and taking items that are not R2. 8 out of 10 residents reported that no one has taken or stolen any items from the resident room and 8 out of 10 state that staff safeguards their personal belongings. LPA Calderon reviewed the video dated 12/08/2023. The video showed R2 using a key to enter R1's room. The video showed R2 taking items from the room. LPA Calderon reviewed the video with R2 who claimed the unknown person is not R2. LPA Calderon toured the facility with S2 and noted new locks for residents’ doors. LPA Calderon reviewed the needs and service plan for R1 and R2 (date 10/25/2023 and 11/15/2023). R1 has no cognitive issues while R2 has health issues. Reviewed incident reports (dated 12/09/2023 and 12/11/2023). Incident reports suggest that R2 did use a key to enter R1's room. The incident report indicated that $91.00 was returned to R1 and was never stolen or taken by R2. (Evaluation Report continues LIC 9099-C) *This report serves as an amendment to the report created 12/27/23. This report supersedes the complaint investigation findings reflected in the report created 12/27/23. Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has been met; therefore, the allegation that “Facility staff did not safeguard residents’ personal belongings” is found to be SUBSTANTIATED. According to the California Code of Regulations (Title 22, Division 6, Chapter 8), the following deficiency has been observed and citations issued (ref LIC9099D). An exit interview was conducted, and a copy of the Complaint Report and Appeal Rights were provided to the receptionist Claudia Magana. *This report serves as an amendment to the report created 12/27/23. This report supersedes the complaint investigation findings reflected in the report created 12/27/23.