complaint·October 22, 2024

Allegation: Staff do not treat resident with dignity or respect It is being reported that residents are not being treated with dignity and respect. It is being alleged that a resident was not treated with respect and dignity by staff and that staff were very disrespectful to them and offered no assistance in their time of need. LPA Shirley attempted to interview R-1 several times but they refused to be interviewed. LPA Shirley mentioned this allegation about being treated with dignity and respect and resident responded that she had changed her mind and wanted to close the complaint as she hurried down the hallway. R-1 made it clear that she was no longer pursuing this complaint. LPA Shirley interviewed staff-1 thru staff-9 (S-1 thru S-9). LPA asked, does staff treat residents with dignity and respect? Of those interviewed, 9 out of 9 answered yes. LPA interviewed Resident-2 thru Resident-9 (R-2 thru R-9). R-1 did not want to interview. LPA asked, does are you treated with dignity and respect?” Of those interviewed, 8 out of 9 answered yes and R-1 did not want to interview. Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff does not provide adequate food service,” therefore the allegation is unsubstantiated. Allegation: Staff are not following resident's Admission Agreement On 10/22/24, LPA Shirley reviewed R-1’s Admission Agreement and did not observe an agreement to have TV service with cable nor telephone service in their room. Per interview with S-8, there are TVs in the common areas and there are phones located in the hallways for resident’s use. If a resident has a phone or TV in their room, the resident or family brought it in themselves and are paying for the service. LPA Shirley interviewed staff-1 thru staff-9 (S-1 thru S-9). LPA asked, do Administrators honor Admission Agreements, promises agreed upon during the time of admission? Of those interviewed, 8 out of 9 answered yes, 1 staff did not know. LPA interviewed Resident-2 thru Resident-9 (R-2 thru R-9). R-1 did not want to interview. LPA asked, does Administration honor your Admission Agreement?” Of those interviewed, 8 out of 9 answered yes and R-1 did not want to interview. Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff does not provide adequate food service,” therefore the allegation is unsubstantiated. Con'd on 9099-C Allegation: Staff does not provide adequate food service On 10/22/24, LPA Shirley toured the kitchen and interviewed the Cook, S6 and the Dietary Aid, S7. LPA observed that both were wearing a hair net as required. LPA observed all food preparers Certificate of Training from California Food Handlers Course posted on the kitchen wall. LPA Shirley reviewed the weekly menus and found that they contained all important food groups. LPA observed refrigerated food and did not observe any expired foods nor were there any foul odors. LPA observed, beef, chicken, pork and fish stored in the freezers and did not observe any food items that are not customary. LPA Shirley interviewed staff-1 thru staff-9 (S-1 thru S-9). LPA asked, does staff provide adequate food service? Of those interviewed, 9 out of 9 answered yes. LPA interviewed Resident-2 thru Resident-9 (R-2 thru R-9). R-1 did not want to interview. LPA asked, does staff provide adequate food?” Of those interviewed, 6 out of 9 answered yes, 2 answered no and R-1 did not want to interview. Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff does not provide adequate food service,” therefore the allegation is unsubstantiated. There were no deficiencies cited during this visit. LPA Shirley conducted an exit interview and a copy of this report was signed by Interim Administrator, Melissa Flores.