complaint·December 27, 2024

On 12/27/24, The department toured and observed food service area during lunchtime (12:30p). The department observed that all staff wore gloves, hairnets and masks while serving the residents. The department also observed a clearly marked hand sanitizing dispenser mounted on the wall. Lastly, the department observed the following postings in the kitchen area: food handler certificates, food temperature guides, infectious disease and emergency/safety information. On 12/27/24, the department obtained and reviewed staff roster (dated 12/27/24), Resident roster (dated 12/23/24), Food Handler certificates for the 4 kitchen staff (good for 3 years of issue date), copy of Housekeeper job description, copy of caregiver/housekeeper training and job skills proficiency checklist. On 12/27/24, the department conducted an interview with Executive Director who stated that all kitchen staff currently have food handler's certification. She informed department that Housekeeping staff assists with serving meals at mealtimes is as part of their job duties which is outlined in the job description. However, the housekeeping staff do not participate in any aspects of preparing the food; therefore a food handler's certificate is not required. Lastly, the Executive Director informed the department that training on infectious disease practices is required for all staff including Housekeeping and is a part of their job skills training and proficiency checklist. On 12/27/24, the department conducted interviews with staff 1-5 (S1-S5), and asked the following questions: Do you have a food handlers certificate? How long is it good for? Do you practice proper hand hygiene and infectious disease control practices while working in the kitchen/dining? Do those who work with you use proper hand hygiene and infectious disease practices. Page 2 of 3 2 of 5 staff stated that they have a food handlers certification and it is good for 3 years. 3 of 5 staff stated that they do not have a food handlers certificate as they only assist with serving meals and not prepare them. 5 out of 5 staff stated that they always use proper hand hygiene, and infection control procedures. 5 out of 5 stated that those they work with use proper infection disease control practices and good hand hygiene. Based on the information provided, observations made, interviews conducted, and analysis of service records, The department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. No deficiencies were cited. Exit interview was conducted. A copy of this report was provided to Melissa Flores, Executive Director. page 3 of 3