complaint·January 15, 2025

Regarding Allegation #1: Staff unable to meet residents care needs. It is being alleged that staff was not able to give R1 medications due to staffing issues. CCLD staff toured the facility with S1. CCLD staff noted staff giving medications to residents. CCLD staff noticed staff cleaning and taking care of resident’s needs. CCLD staff reviewed incident report (date 1/1/2025) R1 passed away from health issues. physician report (date 10/11/2024), needs and service plan (date 10/30/2024) for R1. R1 has health issues. 4 out of 4 staff indicate that R1 needs were being met and 4 out of 4 staff indicate that staff was able to meet residents care needs. R1 passed away on 1/1/2025 and could not be interviewed. 2 out of 10 residents indicate that there are staffing issues and staff do not meet residents care needs. 8 out of 10 residents indicate that staff does meet residents care needs. Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has not been met; therefore, the allegation of “staff unable to meet residents care needs”, is found to be UNSUBSTANTIATED. No deficiencies cited during today's visit. An exit interview was conducted, and a copy of the Complaint Report was provided to the Administrator Melissa Flores S1.