complaint·April 10, 2025

Allegation: Staff is stealing residents' personal belongings . It is being alleged that staff at Glen Park in Long Beach have stolen resident jewelry and paintings and have stolen other resident belongings. On 02/05/2025, between 11:00 AM, and 12:00 PM, LPA Richard interviewed four (4) staff (S1- S4). 4 out of 4 staff denied the allegation against them. They stated that all the residents have their key, and if a resident is not in the room, the staff is not allowed to enter except to clean resident rooms. They also stated that the facility makes sure all the residents' belongings are protected, and no resident ever complained to them about missing jewelry or other items inside their rooms. On 02/05/2025, between 12:00 PM and 2:00 PM, LPA Richard interviewed seven (7) residents (R1- R7). 6 out of 7 denied that staff ever stole their personal belongings. They also stated that each resident has a key to their room, and they can lock their room if they are not there. They also stated that the staff usually knocked before entering inside their room. LPA interviewed seven (7) residents (R1- R7). 1 out of 7 residents was unable to provide any details of the items stolen, the dates when it occurred, or the names and descriptions of the individuals involved about the allegation that staff is stealing residents’ personal belongings. Continued LIC9099-C On 04/09/25, LPA interviewed Witness (W1), who stated that R1 did inform W1 that some items were missing from R1 room and that happened 3 years ago under a different Executive Director, but W1 could not describe the items, names of the staff who stole the items, and date when it happened. W1 also stated that it was a resident who stole the item and returned it to R1 when confronted. On 02/05/2025, LPA Richard reviewed various documents related to (R1), including Safeguard of Valuables/Property (dated 04/25/17), the record indicating that there were several items listed but no mention of one the items reporting missing. On 02/05/25, LPA reviewed the Theft/Loss Policy, which indicated that lost or stolen property with a value of $ 25 or more shall be documented on an Unusual Incident Form (LIC624) within 72 hours of discovery. Stolen property with a value of $ 100 or more shall be reported to the Police. LPA did not observe any documents about R1 missing items in records. Based on the information gathered, interviews, and record reviews, there is not enough evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is unsubstantiated. No deficiencies were cited. An exit interview was conducted with the Administrator, Catherine Dacara. A copy of the report was provided.