complaint·May 29, 2025

The investigation revealed the following: Allegation - Staff do not ensure that resident has transportation to receive substance and mental health treatment It is alleged that the facility had 911 respond due to individual needing a ride to a weekly appointment to get methadone. Glen Park does not have the ability to provide this individual with methadone and/or a ride to appropriate facility for such. On 05/29/2025 at 9am, LPA conducted a review of R1's file. In the Admission Agreement, on page 13 of 27 of the facility admission agreement is stated under Transportation Services: Transportation for our Activity related programs is free. We will assist residents with signing up for transportation services with community transportation resources if applicable such as Dial-a-Ride and/or ACCESS. The community will transport residents within a 7-mile radius of community for all matters. The residents will need to inform the front front desk of transportation needs, and the receptionist will decide with the driver. In R1's file it is documented resident can not determine his need for prescription and or nonprescription PRN medication and cannot clearly communicate his symptoms indicating a need for nonprescription PRN medication (licensee must contact physician before each dose). R1 receives methadone shots weekly. Coastal Recovery arranges transportation for R1. However if Coastal Recovery does not show up to provide R1 transportation, the facility assist R1 with public transportation via city bus and or uber/lyft to ensure resident did not his sessions. On 05/12/2025, the department interviewed Administrator (A1), Staff (S1–S8), and Residents (R1–R11) from 9:51 a.m. to 2:30 p.m. about the allegation. Four (4) of nine (9) staff denied the allegation. The remaining five (5) out of nine (9) staff did not confirm or deny the allegation. The department interviewed residents (R1–R6) about the allegation, and two (2) of eleven (11) confirmed the allegation. Six (6) of 11 residents denied the allegation. Three (3) of eleven (11) resident didn’t confirm nor deny the allegation. Most residents interviewed stated that they are provided transportation assistance to attend their appointments and have not experienced issues with accessing their treatment providers. Based on records review, interviews and observation LPA did not find sufficient evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is Unsubstantiated . No deficiencies were cited for this allegation. An exit interview was conducted, and a copy of this report was provided to Catherine Dacara (Assistant Administrator)